AMP is looking to expand our Customer Service Team with a full-time, permanent position.

 

Are you an enthusiastic, people person who is passionate about connecting with customers? As one of our Customer Service Representatives you are the face, character and heart of AMP Security. As a valued member of our team, the focus of this role is to provide exceptional service both in person and over the phone.

 

About AMP Security: 

AMP Security is a proudly local security, monitoring and automation provider built on the foundation of two trusted technology companies, Tuckersmith Communications [TCC] and Hay Communications. With decades of experience in the Security & Automation industry, AMP Security is able to provide a more current and innovated security solution for your home and/or business 

 

Being an AMP Security team member comes with great perks including: 

• Full benefit plan including health and dental benefits 

• RRSP Match

• Generous learning and development program

 

Responsibilities: 

• Sell, promote and provide outstanding customer assistance to customer with regards to all company products and service through various channels 

• Efficiently manage appointment schedule for on-site quotes, installs and service

• Determine charges for services requested, collect deposits or payments and/or arrange for billing 

• Respond to customer inquiries with service concerns or direct the customer to the appropriate support personnel within the organization 

• Maintain complete and accurate records of customer interactions and transactions, recording details of inquiries, complaints, comments and action taken 

• Provides a positive customer experience to all customers 

• Receive customer payments in various forms of tender 

• Accurate recording of payment entry and execution of bank deposits 

 

AMP Security wants you to join our team if you have: 

• Post-secondary education an asset

• Strong attention to detail, patience and excellent active listening skills 

• Willingness to explore new technologies 

• Demonstrated ability to multi-task and problem solve in a time pressure environment 

• Strong self-starter skills

• 3-5 years of previous work experience in related field is an asset

 

If you would like to join our team you can apply by submitting your resume to employment@ampsecurity.ca by September 6th, 2022 [CSR Position]

 

We would like to thank all applicants, however only those selected for an interview will be contacted.